At SafeMedEquip, we want you to feel confident in every purchase. If you’re not fully satisfied with your order, we’re here to help with a clear and simple return process.

🔁 Return Eligibility

You may return most new, unused items within 30 days of delivery for a full refund, subject to the following conditions:

  • The item must be in original, unused condition

  • All original packaging, accessories, and manuals must be included

  • You must have a proof of purchase (order number or invoice)

  • Returns must be requested within 30 days of receiving your order

🚫 Non-Returnable Items

Due to hygiene, safety, and regulatory guidelines, we cannot accept returns on the following:

  • Opened or used personal care items (e.g., bathroom aids, incontinence products)

  • Respiratory equipment that has been opened (e.g., CPAP, nebulizers, oxygen supplies)

  • Customized, special-order, or assembled products

  • Items marked as final sale or clearance

💳 Refund Process

  • Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds are processed to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

📦 Return Shipping

  • Customers are responsible for return shipping costs, unless the item was damaged, defective, or incorrect.

  • We recommend using a trackable shipping method for all returns.

❗ Damaged or Incorrect Orders

If your item arrived damaged, defective, or incorrect, please contact us within 5 business days of delivery. We will arrange for a replacement or full refund at no extra cost to you.

📨 How to Request a Return

To start a return, please contact our support team:

📧 Email: connect@safemedequip.com
📞 Phone: +1 512-387-4049
Or use our Contact Form to submit your request.

🔐 Restocking Fees (If Applicable)

Some large or custom DME items may be subject to a 15% restocking fee, which will be deducted from your refund. You will be notified if this applies.

📍 Return Address

Returns must be sent to our U.S. return center. The exact return address will be provided once your return is approved.

If you have any questions about your return, don’t hesitate to contact our customer support — we’re here to help you every step of the way.